How do I cancel my order?
If you’d like to cancel or change your order, please email support@snatchedbylaura.com as soon as possible. We will try our best to change or cancel your order, but please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we are unable to change or cancel an order once it has entered the shipping process. If you would still like to return/exchange your item once it is received, please see above for terms of eligibility.
What do I do if my item is defective/damaged when I receive it?
In the unlikely event that you receive the wrong item or a defective/damaged item, you can return or exchange your item. You will be reimbursed in full for the initial shipping costs on defective/damaged items, and if you choose to exchange the defective/damaged items, your new items will be shipped to you at no cost.
Why Is My Order Delayed?
If you’ve placed an order and haven’t received a shipping confirmation after two business days, there’s a chance your order has been flagged as Medium/High Risk. This usually happens due to concerns with credit card info. But don’t worry—it's just a precaution!
Keep an eye on your inbox for an email from us. We may need to confirm your identity or address to get everything sorted. Once we’ve verified your details, your order will be speeding its way to you ASAP!
Remember, sometimes our system can be a bit overly cautious, so we just want to make sure everything is correct before we proceed. Thanks for your patience and understanding! 🙂
Lost or Stolen Packages
We’re not liable for packages that get lost or stolen. To protect your shipment, we recommend purchasing insurance at checkout to cover any potential issues.
For returns or exchanges, please make sure to use a mail carrier that offers package insurance and tracking. This way, you’ll ensure that we receive your return or exchange. Remember, we need to have the product in our hands before we can process any exchanges or refunds. Gracias.
How can I return/exchange my item?
Unfortunately, we are unable to process exchanges at this time.
Do You Offer Overnight Shipping?
Right now, we only provide Standard UK Shipping, which typically takes 5-7 business days. It costs £4.99 for orders under £99,99, but it's free for orders of £100 and above. We don’t have overnight shipping available at the moment as I am running this business as a one woman orchestra…